Shipping Information
Orders over USD $70 qualify for free standard shipping.
Most products are custom-made to order and ship with tracking worldwide.
Once your order ships, you’ll receive tracking information by email.
Delivery timing varies depending on the destination country, customs processing, local courier performance and the product ordered.
We ship using carriers including USPS, UPS, DHL, EMS, and regional courier partners depending on your location.
Multiple Packages
If your order contains multiple items, they may be shipped separately and arrive on different days.
This is normal and usually happens because different products are fulfilled by different production partners or facilities.
If only part of your order has arrived, there’s a good chance the remaining items are still in transit.
Tracking Your Order
Once your order has been fulfilled, you’ll receive an email containing tracking information.
You can use the tracking link provided in the email, or paste your tracking number into one of the services below:
- 17TRACK — Multi-carrier international tracking
- DHL Tracking
- EMS Global Tracking
Delayed or Missing Orders
International shipping occasionally experiences delays due to customs processing, carrier issues, weather events, or local delivery disruptions.
If your order has not arrived after an unusually long period, please contact us via the Contact Us page and include your order number where possible.
If an order appears genuinely lost in transit, we’ll work with you to help resolve the issue.
Returns & Damaged Items
If an item arrives damaged, defective, or clearly misprinted, please contact us with photos of the issue and we’ll investigate further.
If the wrong item was sent, let us know as soon as possible and we’ll help make it right.
You can read the full policy on our Returns & Exchanges page.
Need More Help?
If you still have questions about shipping, tracking, fulfilment, or delivery, please get in touch via our Contact Us page.