Answers about sizing, payment, production and delivery at Fictional Corporations.
Need help with a particular item or order? Contact the store with the product link or your order number.
Sizes and materials
Which size chart should I use?
Use the size guide on the product you’re buying. Different garments and suppliers use different measurements, so a size in one listing may fit differently from the same size in another.
How do I choose between sizes?
Check whether the listing uses garment or body measurements, and follow that guide. For garment measurements, compare with a similar item you already own; if you’re unsure or a guide is missing, send us the product link before buying.
What fabric is used?
Fabric varies by product and sometimes by colour. Check the individual description for its composition rather than assuming every T-shirt, hoodie or all-over print uses the same material.
Ordering and payment
Do I need an account to order?
No. You can check out as a guest without creating a store username or password.
What currency are prices in?
Prices are in US dollars (USD). Review the order total and available shipping options at checkout before paying.
Can I use Apple Pay?
Apple Pay is available when supported by your device, browser and wallet setup. The payment choices available to you appear at checkout.
I paid but can’t find an order confirmation. What should I do?
Check your spam or junk folder as well as your inbox. If you only received a payment-provider receipt, contact us using the email address you used to order, and include the order date and number if available so we can look it up.
Production and delivery
What does made to order mean?
Most items are printed or produced after you buy them, so production happens before shipping begins. Products may be made at different facilities depending on the item and fulfilment partner.
How long will my order take?
Production and shipping are separate stages, and timing varies by product, destination and carrier. If you need something by a particular date, ask us before ordering; see Shipping & Tracking for more detail.
Do you ship internationally?
Yes, with tracking. Selected box-framed game-art canvases are restricted to delivery within the USA; the affected product pages say so, and checkout checks the delivery destination.
How do I track my order?
Tracking information is emailed after dispatch. Orders with items from different partners can have separate parcels and tracking links; our tracking guide explains where to look.
Order help and returns
What if my item is damaged, misprinted or incorrect?
Contact us with your order number and a description of the issue. Keep clear photos of the item and packaging so we can investigate; the Returns & Exchanges policy explains the available resolutions.
Can I exchange an item if I choose the wrong size?
Because most products are made to order, we generally can’t offer exchanges for an incorrect size chosen at checkout. Please check the product’s measurements before ordering and read the full policy.
Can I suggest a product or request a custom design?
Yes. Send the idea through our contact form, including the product or fictional brand you have in mind, so we can discuss it before you order.