Most products are made after you order, then shipped with tracking.
Production time is separate from delivery time. Your order may arrive in more than one parcel when items are made by different fulfilment partners.
Where we ship
We offer tracked international delivery. Availability depends on the product and destination; checkout shows the shipping options for your order.
USA-only framed canvases
Selected box-framed game-art canvases can only be delivered within the USA. These listings are marked USA-only. If one is in your basket, an international delivery address can’t be used for that order.
Shipping costs
Available shipping rates and free-shipping eligibility are shown at checkout for your basket and destination. Check the final total before you pay.
Production and delivery timing
Most items go into production after purchase. Once an item is dispatched, its carrier delivery time begins; this is separate from the time needed to make it.
Timing varies by product, fulfilment location, destination, customs processing and carrier conditions. If you’re buying for a particular date, contact us with the product link and destination country before ordering.
Why items can arrive separately
Different products may be made at different facilities, with separate tracking links and delivery dates. If only part of your order has arrived, check whether another parcel is still on its way.
How to track your order
- Look for the dispatch email. Tracking is sent by email when your order, or part of it, ships. Check your spam or junk folder too.
- Open the tracking link. It takes you to updates for that parcel. If the order has multiple shipments, check each link.
- Contact us if something doesn’t add up. Include your order number and explain what the tracking shows so we can help.
You can also enter your tracking number on the appropriate service:
- 17TRACK — multi-carrier tracking
- DHL tracking
- EMS tracking
Delayed, missing or damaged deliveries
My tracking hasn’t updated or the parcel seems delayed
Customs, carrier issues, weather and local delivery disruptions can cause delays. If your order has not arrived after an unusually long period or appears lost, contact us with your order number and tracking details so we can investigate.
I received a payment receipt but no order email
Check the inbox and spam folder for the email address used at checkout. If you still can’t find your order confirmation, send us the order date and product details through the contact form.
My item arrived damaged or incorrect
Keep photos showing the issue and contact us with your order number and a description. Our Returns & Exchanges policy explains how we handle these problems.